FAQ

PRICING

As a small business, we value your support and understanding regarding the prices of my pieces which reflect the labor, materials, time, and kiln usage involved.

 

PRINT ORDERS

Print orders will be processed every Monday at 4pm and will take approximately 2 business days to be completed. Once the orders are ready for collection, print orders will be shipped on the same business day and confirmation/tracking will be available. 

SHIPPING

Orders will be dispatched within 2-4 business days. As Única Studios is run by one person, your patience while your order is being prepared is greatly appreciated. A tracking number will be provided once your item has been shipped.

• AusPost Standard Flat Rate: $15
• AusPost Express Flat Rate: $19

 

LOCAL PICK UP 

While local delivery is not available, you can pick up your order in Hamilton, Newcastle - when completing your order, please ensure you select 'Local Pick Up' in shipping options.

Please allow 2-4 business days for your order to be prepared for pick-up. You will receive an email with further instructions once your order is ready for collection.

 

RETURNS & FAULTY ITEMS

At Única Studios, quality and attention to detail are a top priority. Each item is thoroughly inspected and securely packaged before shipping. However, if your order arrives damaged, please contact us at uunicastudios@gmail.com within 48 hours of receiving your item, including images and a brief description of the damage. We will discuss a refund or replacement, if possible.

 

PRIVACY POLICY 

Your privacy is important to us. Your information will only be used to provide updates on your order and communications from Única Studios.